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Knowing how to recover Google My Business is essential for businesses that rely on this tool to disseminate relevant information, such as opening hours, address and contact details, to customers.
This service provides a digital storefront for businesses and is a vital part of marketing strategies and online presence. However, loss of access can occur for a variety of reasons, such as forgetting login credentials.
In this article, we will talk about step by step how to recover Google My Business and help you gain access to the platform again. This way, you can continue with your work normally.
Specific steps to recover Google My Business
Regaining access to Google My Business may involve specific steps to confirm business ownership and the requestor's identity.
The process generally includes verifying information using tools provided by Google, such as confirming address, telephone number, or other forms of proof of ownership.
Understanding the procedures and being ready to provide accurate information are essential to regaining control over the company's digital presence on Google My Business.
Recover Google My Business – suspended account
To recover a suspended Google My Business profile, you will need to contact Google My Business support.
To do this, follow these steps:
- Access the Google My Business website.
- Click the “Help and Support” link.
- Select the “Account and profile” option.
- Select the option “My profile has been suspended”.
- Fill out the form with the requested information, including your Google My Business email address, business name, and a brief description of your issue.
- Click the “Submit” button.
Google My Business support will review your request and contact you if they need more information.
If you can provide enough information to prove that you own the profile and that you haven't violated Google My Business policies, support can help you reactivate your profile.
Information you will need to provide
To request the reactivation of your suspended profile, you will need to provide the following information:
- Your Google My Business email address
- The company name associated with your profile
- An answer to your profile security question
If you do not remember any of this information, please try to provide as much information as possible. This will help Google verify your identity and reactivate your profile.
Deadline for requesting reactivation
You can request to reactivate your suspended profile within 60 days of suspension. If you request to reactivate your profile after 60 days, it may be permanently deleted.
Increasing the chances of recover Google My Business
Here are some tips to increase your chances of recovering suspended Google My Business:
- Provide as much information as possible to Google My Business support. This includes information like your Google My Business email address, business name, phone number, alternate email address, and answers to security questions.
- If you can prove that you did not violate Google My Business policies, it will increase your chances of recovery. You can do this by providing Google My Business support with information about the incident that led to your profile being suspended.
- If you have a backup of your Google My Business data, you can restore it after reactivating your profile.
If you follow these tips, you will increase your chances of recovering your suspended Google My Business profile.
Reasons for profile suspension
There are several reasons why a Google My Business profile may be suspended. Among them:
1. Inaccurate or misleading information
If the information provided in your Google My Business profile is inaccurate, misleading, or violates Google guidelines, your profile may be suspended.
This includes incorrect contact information, a fictitious address, a misleading description, or the use of prohibited keywords.
2. Fake or spam reviews
If your Google My Business profile is involved in fake review creation, spamming, or review manipulation activities, it may be suspended.
This involves creating falsified reviews to artificially improve one's own rating or to damage the reputation of competitors.
3. Violation of content policies
If your Google My Business profile violates Google's content policies, such as including offensive, illegal, adult, violent, or discriminatory content, it may be suspended.
Google has strict guidelines regarding the content allowed on its services.
4. Unfair commercial practices
If a Google My Business profile is involved in unfair business practices, such as false advertising, selling illegal products, or violating third-party copyrights, it may be suspended.
5. Use of false identity
If a Google My Business profile is using a false identity or representing a company or entity that you are not authorized to manage, it may be suspended. Google requires that profiles be created and managed by legitimate people or entities.
It's important to follow Google My Business guidelines and applicable policies to avoid profile suspension.
If your Google My Business profile is suspended, you must contact Google My Business support for assistance in resolving the specific issue that led to the suspension.
See how to recover your deleted Google My Business account
To recover a deleted Google My Business profile, you'll need to contact Google My Business support in the same way. The difference is that now you will claim that your profile has been deleted.
Google My Business support will also review your request and contact you if they need more information.
If you can provide enough information to prove that you own the profile, support can help you recover your profile.
Differentiation between exclusion and suspension
The main difference between exclusion and suspension is that exclusion is permanent while suspension is temporary. If your Google My Business profile is suspended, you may be able to get it back if you meet the conditions set by Google.
If your Google My Business profile is deleted, you can only recover it if you request recovery within the stipulated time frame.
Conclusion
Recover Google My Business is crucial for businesses to maintain their online presence and provide accurate information to potential customers.
Losing access can be a hindrance, but following the recovery steps provided by Google can help you reestablish control over your business listing.
It is essential to understand the specific recovery guidelines, as they vary depending on the circumstances, and to be ready to provide the necessary documentation to confirm ownership of the business.
By following the step-by-step instructions presented in this article on how to recover Google My Business, you will certainly have access restored.
Common questions about this process on how to recover Google My Business
- Is it possible to recover a deleted Google My Business account?
Yes, it is possible to recover a deleted Google My Business account.
- How can I recover a deleted Google My Business account?
To recover a deleted Google My Business account, you can follow the recovery steps provided by Google, such as filling out a recovery form and providing information about your business.
- How long does it take to recover a deleted Google My Business account?
The time it takes to recover a deleted Google My Business account can vary. It depends on the verification process and analysis carried out by Google. Generally, it may take a few days.